Experiencing Issues with Twilio SMS (Skio SMS)

Uptime over the past 90 days. View historical uptime.
Skio Charge Processing Operational
Skio Customer Portal Operational
Skio Merchant Portal Operational
Skio API Operational
Skio Webhooks Operational
Postmark Operational
Twilio SMS (Skio SMS) Degraded Performance
Shopify Admin Operational
Shopify API & Mobile Operational
Shopify Checkout Operational
Shopify Storefront Operational
Shopify Third party services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 23, 2026

No incidents reported today.

Sep 22, 2026

No incidents reported.

Sep 21, 2026

Errors loading customer data in the dashboard
Resolved - This is resolved. Merchants briefly saw "Unable to load customers" when opening the Customers page in their dashboard. We deployed a fix and have confirmed customer data is loading normally.

Subscriptions, billing, and customer-facing pages were not affected at any point.
Sep 21, 13:33 EDT
Monitoring - We've identified a likely cause of the intermittent errors loading customer data and deployed a fix. Merchants should no longer see the "Unable to load customers" message. We're monitoring to confirm the issue is fully resolved.
Sep 21, 12:51 EDT
Investigating - We're investigating reports of some merchants are seeing "Unable to load customers" when opening the Customers page in their dashboard. Subscriptions, billing, and customer-facing pages are not affected.
Sep 21, 11:05 EDT

Sep 20, 2026

No incidents reported.

Sep 19, 2026

No incidents reported.

Sep 18, 2026

No incidents reported.

Sep 17, 2026

No incidents reported.

Sep 16, 2026

No incidents reported.

Sep 15, 2026

No incidents reported.

Sep 14, 2026

No incidents reported.

Sep 13, 2026

No incidents reported.

Sep 12, 2026

No incidents reported.

Sep 11, 2026

No incidents reported.

Sep 10, 2026

No incidents reported.

Sep 9, 2026

No incidents reported.

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