Experiencing Issues with Twilio SMS (Skio SMS)

Uptime over the past 90 days. View historical uptime.
Skio Charge Processing Operational
90 days ago
100.0 % uptime
Today
Skio Customer Portal Operational
90 days ago
99.87 % uptime
Today
Skio Merchant Portal Operational
90 days ago
99.85 % uptime
Today
Skio API Operational
90 days ago
100.0 % uptime
Today
Skio Webhooks Operational
90 days ago
100.0 % uptime
Today
Shopify ? Operational
90 days ago
100.0 % uptime
Today
Postmark Operational
Twilio SMS (Skio SMS) Degraded Performance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Aug 20, 2025

No incidents reported today.

Aug 19, 2025

No incidents reported.

Aug 18, 2025

No incidents reported.

Aug 17, 2025

No incidents reported.

Aug 16, 2025

No incidents reported.

Aug 15, 2025

No incidents reported.

Aug 14, 2025

No incidents reported.

Aug 13, 2025
Customer Portal Login unavailable
Resolved - This issue is resolved and we are monitoring to ensure ongoing stability.
Aug 13, 10:01 EDT
Investigating - We are currently investigating an issue affecting some Customer Portals being inaccessible with a "Verifying Browser" error. So far this appears to be limited to certain geographical regions (US/CAN).
Aug 13, 09:52 EDT
Aug 12, 2025

No incidents reported.

Aug 11, 2025

No incidents reported.

Aug 10, 2025

No incidents reported.

Aug 9, 2025

No incidents reported.

Aug 8, 2025

No incidents reported.

Aug 7, 2025

No incidents reported.

Aug 6, 2025
Skio Merchant Portal Access Issue
Resolved - The incident has been resolved.
Aug 6, 09:28 EDT
Update - Merchant and Customer Portals are recovered. We are continuing to investigate fall out from this outage including delayed order processing, subscription updates and Journeys and running backfills where necessary.
Aug 5, 16:50 EDT
Monitoring - A fix has been implemented and we are seeing improved speed for merchant and customer portal loads. Charge processing is also recovering. We will continue to monitor the improvements until fully resolved.
Aug 5, 14:16 EDT
Update - We are continuing to work on a fix for this issue.
Aug 5, 13:13 EDT
Identified - We are continuing to investigate this issue as it's been identified to be ongoing.
Aug 5, 11:54 EDT
Update - We've identified and fixed the cause of the slowness on merchant and customer dashboards. Thank you for your patience while we resolved this issue.
Aug 5, 11:37 EDT
Investigating - We are currently investigating an issue causing extreme slowness for some merchants and customers logging into their Skio accounts. This is also affecting subscription processing today. We'll keep you updated on the progress of our investigation and hope to get this resolved quickly!
Aug 5, 11:22 EDT
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