This is resolved. Merchants briefly saw "Unable to load customers" when opening the Customers page in their dashboard. We deployed a fix and have confirmed customer data is loading normally.
Subscriptions, billing, and customer-facing pages were not affected at any point.
Posted Sep 21, 2026 - 13:33 EDT
Monitoring
We've identified a likely cause of the intermittent errors loading customer data and deployed a fix. Merchants should no longer see the "Unable to load customers" message. We're monitoring to confirm the issue is fully resolved.
Posted Sep 21, 2026 - 12:51 EDT
Investigating
We're investigating reports of some merchants are seeing "Unable to load customers" when opening the Customers page in their dashboard. Subscriptions, billing, and customer-facing pages are not affected.