Skio Dashboard and Customer Portal loading slowly for some users

Incident Report for Skio

Resolved

The incident has been resolved

Posted Jun 03, 2025 - 14:58 EDT

We've implemented a fix and are monitoring the results.

Posted Jun 03, 2025 - 13:45 EDT

We have identified the root of the issue and are working towards a resolution.

Posted Jun 03, 2025 - 13:36 EDT

We're currently investigating an issue that is causing the Skio Dashboard and Customer Portal to load slowly or time out for some users.

Posted Jun 03, 2025 - 13:23 EDT

This incident affected: Skio Customer Portal, Skio Merchant Portal, and Skio API.